The Service Advisor is responsible for scheduling service work in the service department and for selling additional services to customers. Greets customers in a timely, friendly manner. Lets customers who are waiting in line know that they will be helped soon. Schedules appointments, communicates with customers to determine the nature of mechanical problems. Obtains customer and vehicle data. Advises customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers' specifications using maintenance menus. Follows up with the progress of each repair order and contacts customers regarding any changes in the estimate or time promised. Handles telephone inquiries regarding work in progress and appointments. Delivers vehicle to customer and is available to answer any questions.